How a parcel travels
Short answer: not through us. Every piece in this catalogue is bought at our retail partner, and the partner handles the money, the packing and the journey. Here is what that means in practice.
Who is holding your parcel
The partner is. We do not keep a stock room, a packing bench or a courier account, so there is nothing here to look a parcel up in. The confirmation you get after ordering comes from them and carries the only reference number that exists.
Why we do not print a delivery table
Postage costs and arrival windows are set at the partner and change by country, by weight and by whichever service you choose at checkout. Copying those numbers onto this page would mean publishing a figure that goes stale without warning, so we do not.
The listing page you order from shows the current terms for that item at the moment you are looking. That figure is the real one.
What printing does add
A printed piece is made after the order, not picked off a shelf, so there is a make time before anything is handed over for delivery. How long depends on the surface. A flat panel goes through in one pass; a wrapped garment or a curved metal body takes longer and has to cure before it can be packed.
What to remember
- The order lives at our retail partner and so does every date attached to it.
- Printing happens before delivery starts, and the surface decides how long that takes.
- The listing page carries the current postage terms for that piece.
- We cannot look up, redirect or chase a parcel.
Order to doorstep
The four stages, and who owns each one
- 1
You order at the partner
The button on any listing here opens the piece at our retail partner. Payment, address and delivery choice all happen on their side.
- 2
The press runs
Your picture goes onto the surface. This is the part we do, and it is the part that varies most between a flat panel and a wrapped garment.
- 3
The piece is packed and handed over
Packing and the courier booking are the partner’s, under the terms shown at checkout.
- 4
It travels
From here it is a normal delivery, tracked through the partner’s own order page.
| Surface | Why it takes what it takes |
|---|---|
| Flat fabric panels | Throws, towels and flags print in a single pass on a wide bed. |
| Cut and sewn garments | Shirts and pyjama sets are printed as panels and then made up, so the sewing sits between printing and packing. |
| Curved metal | Tumblers wrap under heat and then need to cool before anything touches the surface. |
| Acrylic and framed pieces | The print is cured, trimmed and checked for edge chips, which is a hand step. |
| Transfers and paper | Fastest of the lot, because there is nothing to cure or sew. |